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DSPS Office:

Fax: 714-895-8131

DSPS Office Hours of Operation:

Spring and Fall Hours

Monday - Thursday: 9:00 am to 5:00 pm
Friday: 8:00 am to 12:00 pm

Summer Hours
Monday - Thursday: 9:00 am to 4:00 pm
Friday: Closed

High Tech Lab Hours of Operation:

Fall and Spring Hours
High Tech Center
Monday - Thursday: 9:00 am to 8:00 pm
Friday: 9:00 am to 1:00 pm
Saturday: Closed

Summer Hours
(dependent on general lab hours in LRC)
High Tech Center
Monday - Thursday: 9:00 am to 6:00 pm
Friday: Closed
Saturday: Closed

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InterpretingDeaf and Hard of Hearing Services

Sign language interpreting and Communication Access Real-Time Translation (CART) captioning is an interactive process between the student, DSPS staff and DSPS counselor. Interpreting/captioning services are available for deaf and hard-of-hearing students through the DSPS office upon students’ request. An interpreter/captionist will facilitate communication between the student, the instructor, and classmates. Services are available for the following functions:

Interpreting Services

Interpreters hired by the DSPS office are professionals who provide sign language interpretation for students with documented severe to profound hearing loss. Golden West College makes every reasonable effort to employ competent and skilled interpreters. Due to a nationwide shortage of interpreters, we, like other community colleges employ many interpreters of varying skill levels. These interpreters are assigned to appropriate classes based on their qualifications and their availability as well as other factors. If there are any questions or concerns to the competency of the interpreters, it is the student’s responsibility to discuss with the Interpreter Specialist and/or Director as soon as possible.

Golden West College will reasonably accommodate interpreting services at the discretion of the DSP&S counselor and Director. Student requests for specific interpreters will be taken into consideration but may not be guaranteed. Qualified in-house interpreters will be arranged prior to use of agency interpreters; this may also include removal of agency interpreter.

Captioning Services

Communication Access Real-Time Translation, CART/captioning services, vary by student’s need and occasion. Captionists are professionals who provide a verbatim written transcript of the class lecture or event. CART is provided for deaf and hard-of-hearing students with little to no knowledge of sign language or for students registered in highly technical classes. Please meet with the Interpreter Specialist, counselor and/or DSPS Director to discuss CART services and qualifications. Currently, CART services and captioners are contracted with an outside agency. If there are any questions or concerns to the competency of the captioners, it is the student’s responsibility to discuss with the Interpreter Specialist or Director as soon as possible.

Interpreter/Captionist Responsibilities

While the interpreter/captionist is working in the classroom he/she is expected to interpret/caption everything the instructor says and everything that is heard in the classroom. The interpreter/captionist cannot take notes for you; however, note taking services are available by contacting DSPS. If you are receiving CART services, the captionist will email you and the DSPS office a transcript copy of the edited lecture, this will serve as your note taking services. Students may not receive note taking and CART services for the same class.

The interpreter/captionist is not a tutor; if you need an explanation of your classroom material, please ask the instructor; your interpreter/captionist will be available for you if time permits. If you have difficulty understanding your class work, tutoring services are available. To request a tutor, please contact the Tutorial & Learning Center. They will schedule an appointment for you to meet with a tutor. It is your responsibility to request an interpreter/captionist for a tutoring appointment.

The interpreter may use signs that are not familiar to you. If that happens, ask the interpreter to explain the sign. If there are any questions or concerns to the competency of the interpreters/captionists, it is the student’s responsibility to discuss with the Interpreter Specialist or Director as soon as possible.

Student Responsibilities

Meet with the DSPS counselor to keep your file active and verify service needs. Request interpreting/captioning services for any and all class and campus activities needed. REMEMBER- all requests for interpreting/captioning services must be requested 48 hours in advance. (Exceptions may be made in an emergency situation)
Follow the “Student Absence/Cancellation Policy”. Request for reinstatement of services must be made at least 24 hours in advance before the next regularly scheduled class.


Interpreting/CART Services Rules and Regulations (link to PDF)
Student Absence/Cancellation Policy (link to PDF)
Classroom Interpreter/Captionist Request (link to PDF)
One time request/cancellation (link to PDF)
Interpreter/CART Feedback form (link to PDF)